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West Barn Interiors Case Study

August 28th 2019
At a Glance

Founded - 2015
Employees - 1
Location - Harrogate, Yorkshire
Monthly Parcels Shipped - 700-1,000

West Barn Interiors is an online retailer selling home decor accessories. Every item is carefully selected and sourced, and then showcased within the home so their clients can piece together and create a home they love. 

Courier Challenges 

Time is especially important to Coll, she embodies West Barn Interiors. She sources products, manages her social media accounts and packs the orders – she solely does everything.   

Managing all that by herself means that Coll needs a courier service she can rely on, with a customer service team that can take the weight off her shoulders when she needs assistance. After coming across Despatch Bay, she couldn’t be happier with the pricing, and the high level of support she gets.

Over the course of four years, West Barn Interiors has grown exponentially. As it grows, Despatch Bay’s services scale with them to accommodate.

Editor's Note

Our support team are on hand to help both you, and your customers with your queries. If needed, we contact couriers on your behalf.   

West Barn Interiors' Favourite Features 

"…pricing is fabulous."

"…integrates into your website."

"…the whole team."

Our Shopify integration has streamlined West Barn Interiors processes. The only thing West Barn Interiors needs to do is tick which order(s) she'd like to print! This has given more time to pack orders and focus on social media management (where she has grown her custom in recent years).

…I've stuck with them for the past 4 years, and I wouldn't honestly – honestly I wouldn't use anybody else.

— Colleen Roberts, Owner

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