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Thompsons Case Study

January 28th 2019
At a glance

Founded - 1965
Employees - 12-15
Location - Macclesfield, Cheshire
Monthly Parcels Shipped - 1,000 - 1,500

Thompsons are a retailer and manufacturer of car audio and car accessory products, selling both online and in-store.

They're a highly respected, family firm who's core values remain as true as they did when they first opened.

Shipping Challenges

Before Thompsons started using Despatch Bay, they were manually assigning their shipments to couriers. This was time consuming and was often a difficult decision for their team to make.

Managing their shipping processes this way, also had a direct impact on their accountancy team; reviewing and auditing multiple invoices became a cumbersome task.

Enter, Despatch Bay. After getting set up, Thompsons not only benefited from an automated shipping process, but their billing became a lot more simpler. They reduced multiple complex invoices, often with hidden charges buried away, down to a single invoice with straightforward and transparent costs.

Editor's Note

Despatch Bay has many time-saving automation features including updating marketplaces to mark orders as 'sent' and smarter invoicing that's easy to understand, with all costs included on a single  invoice.

Thompsons' Favourite Features

"My expectations with Despatch Bay were to bring all of my courier services under one umbrella. I didn't necessarily expect to have simpler billing, to have simpler returns, simpler insurance bolt-ons."

— Julian Thompson, Director

Five Couriers. One Printer

"The response from the Despatch Bay API is a label, […] that comes out off one printer, one computer and again if you've used 5 couriers, you really will appreciate having one printer, not 5."

Dedicated Support Team

"The claims department took [the] time to understand the challenges that my staff faced when actually trying to satisfy a customer with a problem."

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