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Banana Moon Case Study

September 7th 2018
At a glance

Founded - 1993

Employees - 35+

Location - Leeds, Yorkshire

Avg. Daily Parcels - 60-120

Banana Moon is a personalised clothing company offering screen printed, embroidered, vinyl-transfer and applique services to their customers. Being a market leader, Banana Moon pride themselves on their product quality and customer service.

Shipping Challenges

Banana Moon were hesitant at first to change up their shipping processes and use Despatch Bay - as the old saying goes, if it ain't broke, don't fix it. However, they were aware that their current processes weren't perfect either.

Priding themselves on the service they provide to their customers, Banana Moon sees the delivery of their product as an extension to their business, with accurate information and customer service support being vital, especially after encountering problems in the past when working with previous carriers.

After being visited by one of our friendly representatives, and having our services and features showcased, Banana Moon decided to take that leap of faith and give Despatch Bay a go.

Editor's Note

Just like for Banana Moon, information accuracy is very important to Despatch Bay. Which is why we have built-in features that prevent human error mistakes, like Address Lookup. We also have a dedicated customer support team on hand to speak to both you, and your customers, just incase something doesn't go as planned.

"…the guys that had spoken to me about it, and had shown me through how the service worked, were completely open, honest and transparent. When we actually signed up and started using Despatch Bay, all of that was true and that was really, really refreshing."

- Will Nicholls, Business Development Director

Banana Moon's Favourite Features

Customer Support Team

"The customer service when we have queries or when things do go wrong has been exceptional […] we've been left with very, very happy customers."

Time Saving

"The business has seen time and efficiency savings. The user interface has allowed us to quickly and efficiently despatch items from the business."

“If you were considering using Despatch Bay, I would say: don't hesitate in giving those guys a go. The customer service is exceptional, and they really will make your life easy when it comes to despatching items.”

- Will Nicholls, Business Development Director

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