Despatch Bay Hub Hub Visit main site

Work with Despatch Bay

Customer Service Advisor

We are recruiting for a full time Customer Service Advisor to join us our beautiful offices at West Retford Hall, in Retford Nottinghamshire. Free on-site parking. Commutable from Nottingham, Lincoln, Newark, Doncaster, Worksop, Mansfield, Sheffield and more.

Main Responsibilities 

  • Maintain excellent knowledge of our products and services
  • Contact Despatch Bay customers in a courteous and polite manner both over the phone, e-tickets and by email
  • Understanding and resolving customer issues; 
    • determining the cause of the problem
    • selecting and explaining the best solution to solve the problem 
    • implementing correction or adjustment 
    • following up to ensure resolution
  • Develop a positive relationship with the customer to ensure the best service is given
  • Communicate with our suppliers and partners 

Skills & Experience

  • A-C GCSE in English and Maths
  • Be customer driven
  • Hard working
  • Keen eye for detail
  • Professional with a customer-focused attitude
  • Previous experience in customer service is desirable 
  • Team player
  • Great telephone manner
  • Excellent communication - oral and written
  • Excellent computer literacy skills
  • Ability to work unsupervised and deliver quality work across multiple tasks 
  • A natural desire to help people

What We Give You 

  • You become part of the Despatch Bay family
  • Competitive basic salary
  • Mon-Fri working hours
  • Beautiful offices in Retford, Nottinghamshire
  • 20 days annual leave + Bank holidays, raising with yearly service
  • Your birthday off
  • A pension scheme
  • Discounted gym membership
  • And much more!

Start Date - Immediate

Who We Are

The SaleGroup Ltd is a private company trading as Despatch Bay and has a number of associated trading companies in the same ownership.

Despatch Bay is the smartest way to work with couriers! Designed to save online businesses time, effort and money. Working seamlessly with ecommerce platforms including: eBay, Amazon, Shopify, Magento & Etsy, it makes fulfilling new orders, arranging shipping and organising returns much easier.

Salary – £19,305

Contract – Full-time

Location – Retford, Nottinghamshire

Apply for this Job