Undercover Boss Hits the Road on Launch of Despatch Bay ExpressBy Mike Reilly, October 8th 2019
Managing Director, Andy Bicknell has been at the helm of one of the new Despatch Bay Express vans for a week, collecting parcels and experiencing life as one of the company's drivers.
Andy said: "Given our unique position in the industry, and our pioneering approach through technology, Despatch Bay Express was our obvious next step. We have taken this opportunity to get the courier experience right for our clients, rather than the typical amalgamation of various legacy companies and systems”.
Despatch Bay Express is targeted at online retailers, offers next day parcels and packets delivered across the UK at highly competitive prices. Collections are initially available in the Nottinghamshire, Lincolnshire, Cheshire, Greater Manchester, Lancashire and Yorkshire regions with support rolling out nationwide in the coming months.
“Being one of the van drivers has given me a greater appreciation of how important our drivers and their positive attitudes are. This ground up understanding of the live service has been invaluable as there is only so much a spreadsheet can tell you. Actually going hands on, getting your hands dirty sometimes is so important for understanding the details and challenges ahead”.
Following his experiences, Andy arranged for the other two directors to join him – Tony Mihail, Commercial Director, and Rick Nunn, Product Director – for them also to see the business from this different perspective.
Rick Nunn, Product Director, said “Going out in one of our vans was an awesome experience, especially seeing everything working as we planned in person. I have to say though, I’m incredibly proud of our entire team for where we have got to already with the quality of Despatch Bay Express, and I can’t wait to continue on our roadmap – it’s going to be great!”
Talking about his experience, Tony Mihail said “There were many takeaways from the day and some ideas crystalised, which we will be implementing into our commercial operations. Seeing the actual streamlining of the process, and knowing the countless hours the entire team has spent researching, planning and developing made being out there quite a proud moment."
To find out more about Despatch Bay, or to register your interest for Despatch Bay Express, visit despatchbay.com/express or get in touch with the team on 08712 100 122.
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